Familib offers online rental of its own childcare equipment. Our car seats, stroller, beds and baby carriers have been selected by us. We have designed and developed our concept in order to offer you a service for :
Our rental products are already stocked in our pickup points. All you have to do is book online and once there, you can leave immediately with your product. There are no delivery charges.
The Familib network is made up of more than 70 pickup points in France.
Our pickup points are all independent and passionate professionals with a real sense of service or wishing to develop it! Their activities are diverse: Hotels, leisure residences, tourist offices, bicycle rental companies, baby shops, tea rooms, cuddly toy makers or even wellness areas for children... We also work with the CGH network and its 4-star mountain resorts.
So don't wait any longer, rent from Familib !
When your booking is finalized (when we received your payment by credit card), we send you a confirmation e-mail in which you can find your invoice.
IMPORTANT: your invoice includes your PERSONAL BOOKING CODE. This code will be asked once at the pickup point. Without your booking code, the product cannot be handed over!
You can find the code on the Website by clicking on “MY ACCOUNT” in the section “MY RENTALS” (top right of the homepage’s website).
A deposit is asked at the pickup point when picking up the product; the amount varies depending on the rented product: it is indicated during your booking and on your invoice. It can be deposited by check, cash or credit card in your space “MY ACCOUNT” (top right of the homepage) section MY RENTALS.
When calendar dates are not blocked and the product is available or when it is not indicated that the product is unavailable, you can book your product for the same day.
The MY ACCOUNT space is accessible (on the top right of the website's homepage), with the email address and the password registered when you made your booking.
Any product that has not been booked on the website cannot be picked up at the pickup point. If you have any difficultiesin making your reservation, you can contact us at contact(@)familib.com
It may take a few minutes to receive your booking confirmation email, so please be patient. The email address you entered may be wrong. Do not forget to check in your “spam”, it could be hidden there.
If after about 15 minutes your confirmation has not arrived yet, you can contact us at contact(@)familib.com
This means that the product is already booked on those dates or that our Familib pickup point is closed; you can still contact us at contact(@)familib.com for confirmation.
The rental period is from 1 day to 30 days maximum.
If the client does not show up at the latest on the date of the pickup as stipulated in the booking, the products concerned will immediately become available for other customers.
You just have to go to the home page of Familib.com in MY ACCOUNT (top right of the website). To log in, use the same email address and the same code as your previous reservation, then go to MY RENTALS and select the desired day.
In order to proceed to the modification of your booking, please contact us at email@example.com, specifying your booking number and the name of the pickup point where you want to book.
No, the equipment must be picked up and returned at the same pick-up point.
The amount of the deposit is variable according to the rented product, it is indicated during the booking and on your invoice. It can be deposited by check or cash on the spot or by credit card in your space MY ACCOUNT (top right of the home page) under MY RENTALS.
Here are the different prices:
. 50 euros for a Lafuma baby carrier.
. 100 euros for a Nuna and Phil and Teds folding bed.
. 150 euros for a 4-wheel stroller, a car seat or a Phil & Teds baby carrier.
. Between 200 and 250 euros for an all-terrain 3 wheels stroller.
The deposit by credit card is made by the French company SWIKLY. It is a secure solution that allows you to deposit a deposit without any debit or impact on the card's ceiling. The online deposit is not a payment, the customer is not debited for the requested amount. However, it authorizes a debit in case of a problem.
In case of theft, misappropriation or any damage of the product, Familib is entitled to recourse for the entirety of the loss by cashing the deposit.
Under the applicable legislation, the Customer has a period of 14 clear days to exercise his right of withdrawal without having to justify his reasons or pay any penalties. If this 14-day period expires on a Saturday, Sunday or public holiday or non-working day, it is extended until the next working day. The withdrawal period runs from the moment of online payment of the rental by the Customer.
As an exception, this withdrawal period will apply under the following conditions if the rental period begins during the 14 clear days:
. In case of booking cancellation more than 5 days before the start of the rental period: the cancellation fee is 5 euros.
. In case of booking cancellation less than 5 days before the start of the rental period: the cancellation fee is 10 euros.
. In case of booking cancellation 2 days or less before the start of the rental period: no refund will be made.
Any cancellation request must be notified directly to FAMILIB by email to contact (a)familib.com or by using the standard cancellation form attached to these general conditions. After processing your request and within a maximum of 14 days, you will receive a cancellation confirmation by email.
The amount of your rental will be refunded to you by crediting the credit card used at the time of booking, after deducting the cancellation fees.
Example: I book my product online on April 10 for a pickup date on April 17 ; the cancellation fee will be 5 euros, if I wish to cancel on April 10.
For the purchase of a product online, you have a cancellation period of 14 days to cancel your order without having to justify your reason, the return costs of the product remaining at your charge.
If you want to exercise your right of withdrawal, just inform us of your decision before the expiry of the period of 14 days, days period by sending us a statement by email to the following address: firstname.lastname@example.org
The products must be returned by registered parcel with acknowledgment of receipt (for example by colissimo tracking)or by any other means that is fast enough allowing to give a certain date. We inform you that the costs for returning products and the risks of return will remain your responsibility.
The payment method currently available on the website is completely secure. The banking data are protected by encryption. They do not transit in any case by the systems of the Company and are thus not preserved by it. It was set up with our banking partner Crédit Mutuel and our IT Partner Pixele.
We use the SSL encryption process for the transmission of your payment data. This encryption ensures a high-level security for your transactions. In all secure areas where the URL begins with https: // (where the "s" means secure), the information is encrypted and therefore protected before being transferred over the Internet.
Only credit cards named by the acronym CB, VISA, EUROCARD or MASTERCARD and valid in France or in international networks approved by GIE Credit Cards are accepted.
Yes, using your customer account, you can combine the rental and purchase of a product.
The rates are established according to the equipment and the duration of the rental. They are indicated from one day on the Familib website in the section our PRODUCTS AND RATES. Prices are indicated in euros, including VAT. They are degressive depending on the rental period.
The rented equipment may be picked up on the day of the rental corresponding to the opening hours of the pickup point.
The pickup day of the material is a day due. For example, if the rental is from Saturday to Saturday, a period of 8 days will be calculated. If the rental is from Tuesday to Saturday a period of 5 days will be calculated.
The instructions of our products are available on our Familib website in the section 'PRODUCTS AND RATES'.
Familib.com wants to take special care of the hygiene of its products that's why as often as it is necessary, the seat part of the stroller or the car seat is completely disassembled in order to clean it as soon as we receive it back from a client.
In the pickup points located in the major cities of France, we have at your disposal a single-use protective cover for car seats and strollers! The cover will allow the children to have a seat with an irreproachable hygiene.
The brands Maclaren, Easywalker, Mountain Buggy, Joy, Phil & Teds, Lafuma and Nuna brands meet the European safety standard. You can find the details according to each product in the PRODUCTS AND RATES section.
For the purchase of a product of less than or equal to 100 euros, the delivery price is 7.90 euros; beyond 100 euros, the delivery price is 1 euro.
The delivery time is 4 to 5 working days for France starting at the validation of your order. You can pickup your order at any “La Poste” office or Colissimo pickup point.